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Business Hours: Monday - Friday 9 AM - 5 PM Central
Saturday - 10 AM - 3 PM Central
Contact Information:
E-mail: customerservice@lonestargiftbaskets.com
Mail: Lone Star Gift Baskets, 6413 Hickory Hill Dr, Plano, TX 75074
Phone: (972) 499-4816
We now ship internationally!! Please see details below.
Substitutions:
We try to always have products on hand, however, depending on the season, our suppliers sometimes can not meet our needs. We reserve the right to substitute similar products of equal or greater value in our baskets, but only if necessary.
We are happy to customize our baskets. If you would like to make a substitution or an addition, please let us know via e-mail or by phone. We will contact you with a price on custom baskets.
Large Orders Please Note:
We do not want any disappointments, so please contact us prior to placing a very large order. Large custom orders will be charged to a credit card upon placement of the order.
Shipping & Delivery:
We ship via UPS Ground to the Continental USA to street addresses. Military packages to FPO & APO addresses ship via USPS. We now ship outside the USA via USPS Priority or USPS Express Mail. The USPS does not guarantee shipping times for international packages. PLEASE NOTE: We will check the country of destinations customs regulations for your shipment and make substitutions of equal or greater value for prohibited items imported into that country.
Our site calculates your UPS ground shipping cost based on the weight and the destination of your purchase plus a small handling fee. Military addresses, Alaska, Hawaii and International packages are calculated through USPS with priority and express rates available.
We ship Monday through Friday. Orders placed during regular office hours go out the next day. Orders placed on weekends and on holidays will go out on the next business day. Packages usually arrive within 4 - 5 business or working days after shipping (only in the USA and depending on the UPS shipping zone delivery time from Texas). If you need the basket to arrive by a certain day for a birthday or other occasion, please let us know. If the package needs to be sent Next Day Air or 2 Day Air we can arrange this service and the appropriate charge for these services will apply and not the standard UPS ground rates.
If you ship a package to a hotel or convention - please note! The package MUST be called for in the shipping dept. of the hotel! Generally the hotel WILL NOT make an effort to deliver the package. Therefore, if you have a package shipped to a hotel as a gift you MUST get the guest to request the package. We have had several unhappy experiences because of this hotel policy and we feel that you should know what could happen if your gift is sent to a hotel. If you still choose to ship to a hotel or convention, we will only be responsible for the delivery of the package to the hotel, but not for a second pickup and / or its redelivery charges.
If your package needs to be reshipped because of an incorrect address or other circumstances not our fault, the second shipping expense will be charged to you at cost. Generally UPS charges $10.00 for an address correction or package intercept within the same local area that it was originally sent.
If your package arrives damaged, please indicate this on the delivery slip and contact us immediately within 3 days of receipt. If the basket is broken we will replace the basket and issue a pick up ticket for the original broken basket. Our baskets going UPS are insured so please keep all packing materials and the box and wait for the pickup ticket. Do not ship anything back without a prior return approval or without receiving this pickup ticket.
We sell wonderful products from companies who offer satisfaction guarantees. We never want an unhappy customer, so please let us know if you EVER have a problem.
Payment Options:
We accept orders through our web site, by mail or phone. We accept American Express, Discover, Visa & Master Card. Our online order system uses Secure Socket Layer (SSL) technology for your safety. Generally, your credit card will be charged when your basket is ready to be shipped, with the exception of large custom orders, but we reserve the right to charge the credit card when the order is placed. Large custom orders will be charged upon placing the order. COD’s AND PO’S ARE NOT ACCEPTED AND WE DO NOT INVOICE. Credit card orders placed without a contact phone number will NOT BE ACCEPTED.
Sales Taxes Collected:
Most of our baskets are non-taxable food baskets, even if they are delivered within Texas. Baskets shipped outside the state of Texas are not taxed. If your state has a use tax, you are responsible for paying this at the rate your state has set. Texas Sales Taxes at 8.25% of the total order, including shipping, will be charged to some of our baskets going to locations within Texas.
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